FAQ

Frequently Asked Questions

Find answers to common questions about ordering, shipping, and more.

1. Placing an Order

How do I place an order on KindlyClad?

Simply browse our collections, add items to your cart, and proceed to checkout. You can check out as a guest or create an account for faster future purchases.

Can I purchase multiple items in one order?

Yes, you can add as many items as you like to your cart and complete them in a single checkout.

Will I receive an order confirmation?

Yes, once your order is placed, you’ll receive a confirmation email with your order details.

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2. Shipping & Delivery

How much does shipping cost?

We offer flat-rate shipping of $8.99. Orders over $69 qualify for free shipping.

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times vary based on location but usually take 3–7 business days.

3. Returns & Refunds

What is your return policy?

We accept returns within 15 days of delivery, provided items are unworn and in original condition.

How do I start a return?

Please contact our support team at support@kindlyclad.com with your order number, and we’ll guide you through the process.

When will I receive my refund?

Refunds are processed once the returned item is received and inspected. It may take 5–7 business days for the refund to appear on your account.

4. Account & Payments

Do I need an account to place an order?

No, you can check out as a guest. Creating an account allows you to track orders and save your details for future purchases.

What payment methods do you accept?

We accept major credit cards, debit cards, and Shopify-supported payment methods.

Do you offer gift cards?

Yes, KindlyClad gift cards are available and can be used toward any purchase on our site.

Is my payment information secure?

Yes, all payments are processed securely through Shopify’s encrypted payment system.

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